SHIPPING

1. Where does TrueRoot Beauty ship from?

All TrueRoot Beauty orders are processed and shipped from our fulfillment partners to ensure fast and reliable delivery.

2. How long does order processing take?

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

3. How long does shipping take?

Shipping times vary by location:

Domestic Orders: Usually arrive within 3–12 business days after processing.
International Orders: May take 7–21 business days, depending on the destination and customs processing.

4. How much does shipping cost?

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping promotions will be displayed automatically.

5. Do you offer international shipping?

No , TrueRoot Beauty ships European to selected countries. Availability, shipping costs, and delivery times are shown at checkout.

6. Will I receive a tracking number?

Yes. Once your order ships, you’ll receive an email with a tracking number so you can monitor your delivery.

7. Can I change or cancel my order after placing it?

If your order has not yet been processed, we may be able to make changes or cancellations. Please contact us as soon as possible. Once an order has shipped, changes cannot be made.

8. What if my package is delayed?

While we strive for timely delivery, shipping delays can occur due to weather, carrier issues, or customs processing. TrueRoot Beauty is not responsible for delays once the package is in the carrier’s possession.

9. What if my package is lost or marked as delivered but not received?

If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier first. If the issue persists, contact our customer support team for assistance.

10. Are customs fees or import taxes included?

International orders may be subject to customs duties or import taxes, which are not included in the purchase price or shipping cost. These fees are the responsibility of the customer.

11. What happens if my package is returned to sender?

Packages returned due to incorrect addresses or failed delivery attempts may be subject to reshipping fees. Please ensure your shipping information is accurate at checkout.